DentalDial.AI sits on top of your Zoom Workplace or Sangoma Switchvox phone system and turns every call into a summary, a score, a task and a trend. No new phone numbers, no missed bookings.
Built for Zoom Workplace. Also works with Switchvox from Sangoma.
By Dental IT, supporting 200+ UK dental practices for over 22 years.
Every recorded call is transcribed and analysed the moment it ends. DentalDial.AI writes the summary, extracts the tasks, tags the treatments discussed and identifies whether the caller is a new or existing patient.
DentalDial.AI reads the tone of every conversation. Delighted new patients show up green. Frustrated callers show up red, with the reason why, so your practice manager can step in before a complaint becomes a lost patient.
Tone: Positive
See call volumes by day, inbound vs outbound splits, the topics patients are calling about, and how many callers are new patients. The questions you used to guess at, answered at a glance.
Call volumes, direction splits, new vs existing patients and trending topics, refreshed automatically.
Filter by date, call type and column, then export the lot for your morning huddle or monthly review.
Every call is scored across seven call handling metrics: patience, empathy, resolution, friendliness, opening greeting and closing remarks. Each team member gets their own profile showing strongest and weakest traits over time.
Strongest trait: Closing remarks
Line up every agent on any metric, or every metric for one agent. Spot the Friday afternoon dip, the new starter finding their feet, or the receptionist whose closing remarks deserve to be the practice standard.
Watch live calls as they happen, with the caller matched to your contacts. One click opens the patient in Dentally, so your team has the full record in front of them before they even say hello.
Much of the dental phone market still runs on 5 and even 7-year lock-ins for leased kit and yesterday's technology. It is legal, it is signed in the open, and it only ever benefits the supplier. We refuse to sell that way.
A 7-year deal at £300 a month hands your supplier £25,200 in guaranteed revenue, whatever happens to the service.
Straightforward pricing: DentalDial.AI is £20 per extension, per month. No tiers, no surprises.
Buying a practice? Always check the phone contract first and deduct the buyout fee from the asking price. Do not inherit someone else's bad decision. Ask us to review a contract before you sign or complete.
DentalDial.AI was built for Zoom Workplace and also works with Switchvox from Sangoma, so it connects to the phone system you already have. There is no number porting, no downtime and no retraining your team on a new phone.
We link DentalDial.AI to your existing Zoom Workplace account, or to Switchvox from Sangoma. Your numbers, handsets and call flows stay exactly as they are.
From the first call, recordings are transcribed, summarised, scored and tagged with treatments, tasks, tone and patient type.
Use the dashboards in your morning huddle, action the AI tasks, and watch booking conversations improve week on week.
DentalDial.AI is designed, built and supported entirely in the United Kingdom. No offshore development, no overseas call centres, no time-zone roulette when you need help.
DentalDial.AI is a Dental IT Ltd product, conceived, designed and built in Sheffield for UK dental practices.
Every line of code is written by our in-house UK development team, and the AI is tuned for how UK patients actually speak.
Installation and maintenance are handled by UK-based engineers who have supported dental practices for over two decades.
When you call us, you speak to our UK support team. Real people, in this country, who know your practice and your setup.
DentalDial.AI was shortlisted for App of the Year 2025 at the Dental Industry Awards, and integrates with Zoom and Dentally.
Developed alongside a Sheffield dental practice using real, anonymised call transcripts, and refined with forensic linguistic expertise from a postgraduate specialist at a leading UK university. The AI is tuned for how UK patients actually speak on the phone.
If you want to gain meaningful insight into your practice's call handling, strengthen team communication, streamline the management of enquiries, and ultimately enhance the level of service you deliver, this app is an invaluable tool. It is easy to use, with a clear dashboard. I would highly recommend it for any dental practice looking to elevate its service standards.Laura Cook Practice Manager at One80 Dental, Sheffield
Book a free demo and we will show you DentalDial.AI running on real practice calls, with your questions answered by people who have supported dental practices for over two decades.