AI call intelligence for dental practices

Every patient call, understood.
Every opportunity, captured.

DentalDial.AI sits on top of your Zoom Workplace or Sangoma Switchvox phone system and turns every call into a summary, a score, a task and a trend. No new phone numbers, no missed bookings.

Built for Zoom Workplace. Also works with Switchvox from Sangoma.
By Dental IT, supporting 200+ UK dental practices for over 22 years.

DentalDial.AI · Call Analysis
DentalDial.AI call analysis screen showing an AI summary, call handling scores, tasks, treatments and patient type
Call handlingPatience 8/10
Tone detectedPositive
Task createdFollow up to confirm hygiene appointment
100%of calls summarised and scored automatically
7call handling metrics tracked per call
0new phone numbers needed. It runs on your existing Zoom or Switchvox system
22+years supporting UK dental practices
AI call analysis

Stop listening back. Start reading ahead.

Every recorded call is transcribed and analysed the moment it ends. DentalDial.AI writes the summary, extracts the tasks, tags the treatments discussed and identifies whether the caller is a new or existing patient.

  • Plain English summaries of every inbound, outbound and voicemail call
  • Automatic tasks, like "follow up to confirm the hygiene appointment", ready to action
  • Treatments and concepts tagged on every call: hygiene, checkups, bridges, dentures and more
  • New vs existing patient detection on every conversation
Every call classified in one line
Patient registrationAppointment bookingCancellationTreatment enquiryPayment enquiryInformation requestComplaintPatient moving practiceEmergency treatment
Treatments spotted automatically
ImplantsInvisalignVeneersWhiteningOrthodonticsDenturesBridgesRoot canalComposite bondingHygiene+ many more
Recordings · Analysis
Call analysis of a new patient enquiry with summary, tasks, concepts, treatments and a positive tone indicator
Patient experience

Know how every call felt, not just how long it lasted

DentalDial.AI reads the tone of every conversation. Delighted new patients show up green. Frustrated callers show up red, with the reason why, so your practice manager can step in before a complaint becomes a lost patient.

Two front desk team members at a dental practice taking patient calls Tone: Positive
A new patient registration, handled brilliantly
Analysis of a positive call with high call handling scores
A complaint, flagged before it escalates
Analysis of a complaint call with a red tone flag and a task to pass information to the practice manager
Practice dashboards

Your whole front desk, on one screen

See call volumes by day, inbound vs outbound splits, the topics patients are calling about, and how many callers are new patients. The questions you used to guess at, answered at a glance.

Visualisations · Tenant Overview
Practice dashboard showing call volumes, calls by direction, consumer call breakdown and topic occurrences

Call volumes, direction splits, new vs existing patients and trending topics, refreshed automatically.

Reports · Export
Reports view with a filterable table of call summaries that can be exported

Filter by date, call type and column, then export the lot for your morning huddle or monthly review.

Team coaching

Turn call scores into better conversations

Every call is scored across seven call handling metrics: patience, empathy, resolution, friendliness, opening greeting and closing remarks. Each team member gets their own profile showing strongest and weakest traits over time.

  • Per-agent profiles with averages, distributions and trends across every metric
  • Strongest and weakest traits surfaced automatically, so coaching is specific, not vague
  • Week-by-week trends to see whether training is actually landing
  • Fair and consistent: the same AI scores every call, every agent, every day
A dental receptionist smiling while taking a patient call at her desk Strongest trait: Closing remarks
Visualisations · Agent Overview
Agent overview showing total calls, strongest and weakest traits, metric distribution over time and gauge breakdowns
Performance trends

Compare your team, week by week

Line up every agent on any metric, or every metric for one agent. Spot the Friday afternoon dip, the new starter finding their feet, or the receptionist whose closing remarks deserve to be the practice standard.

  • Side-by-side agent comparison on any call handling metric
  • Per-agent deep dives across all metrics at once
  • Weekly navigation to track progress over time
Visualisations · Performance Overview
Call handling trends comparing agents by metric and metrics by agent across the week
Live calls, contacts and Dentally

See who is on the phone, right now

Watch live calls as they happen, with the caller matched to your contacts. One click opens the patient in Dentally, so your team has the full record in front of them before they even say hello.

  • Live call view with client, agent, direction and start time
  • Open in Dentally straight from the call or contact card
  • Built-in contacts with click-to-call and one-tap contact creation
  • Recordings organised by agent and by call queue
Live Calls
Live call view showing an active outbound call with client and agent details and an Open in Dentally button
Contacts
Contact card with direct number, call button and Open in Dentally action
Fair contracts

No 7-year contracts. Ever.

Much of the dental phone market still runs on 5 and even 7-year lock-ins for leased kit and yesterday's technology. It is legal, it is signed in the open, and it only ever benefits the supplier. We refuse to sell that way.

A 7-year deal at £300 a month hands your supplier £25,200 in guaranteed revenue, whatever happens to the service.

The industry lock-in

How most dental phone contracts are sold
  • 5 or even 7-year terms, signed before the tech is even a year old
  • "Premium" leased hardware that is really cheap kit depreciating fast
  • Vague upgrade promises that never make it into the contract
  • No incentive to keep you happy once the ink is dry
  • Buyout fees handed down like a poisoned chalice when a practice is sold
Our way

DentalDial.AI terms

The contract we would sign ourselves
  • Choose 1 year or 3 years. Nothing longer exists
  • Same monthly price on both terms. Long commitment buys nothing extra, so we do not pretend it does
  • Go for 3 years and we waive the install fee
  • Hardware is a small one-off cost, not a lease dressed up as a perk
  • We have to keep earning your renewal, so the service stays sharp

Straightforward pricing: DentalDial.AI is £20 per extension, per month. No tiers, no surprises.

Buying a practice? Always check the phone contract first and deduct the buyout fee from the asking price. Do not inherit someone else's bad decision. Ask us to review a contract before you sign or complete.

How it works

Live in days, not months

DentalDial.AI was built for Zoom Workplace and also works with Switchvox from Sangoma, so it connects to the phone system you already have. There is no number porting, no downtime and no retraining your team on a new phone.

STEP 1

Connect your phone system

We link DentalDial.AI to your existing Zoom Workplace account, or to Switchvox from Sangoma. Your numbers, handsets and call flows stay exactly as they are.

STEP 2

Calls analyse themselves

From the first call, recordings are transcribed, summarised, scored and tagged with treatments, tasks, tone and patient type.

STEP 3

Coach, follow up, grow

Use the dashboards in your morning huddle, action the AI tasks, and watch booking conversations improve week on week.

Zoom WorkplaceNative phone platform
Sangoma SwitchvoxAlso fully supported
DentallyOne-click patient records
Dental IT Managed ServiceUK support, 22+ years in dental
Proudly British

Made in the UK. Supported in the UK.

DentalDial.AI is designed, built and supported entirely in the United Kingdom. No offshore development, no overseas call centres, no time-zone roulette when you need help.

MADE IN THE UK

Built in Sheffield

DentalDial.AI is a Dental IT Ltd product, conceived, designed and built in Sheffield for UK dental practices.

UK DEVELOPERS

UK software developers

Every line of code is written by our in-house UK development team, and the AI is tuned for how UK patients actually speak.

UK ENGINEERS

UK engineers

Installation and maintenance are handled by UK-based engineers who have supported dental practices for over two decades.

UK SUPPORT

Supported in the UK

When you call us, you speak to our UK support team. Real people, in this country, who know your practice and your setup.

Shortlisted for App of the Year 2025 Made and supported in the UK

DentalDial.AI was shortlisted for App of the Year 2025 at the Dental Industry Awards, and integrates with Zoom and Dentally.

86.27%full transcription accuracy on real UK practice calls
83%of summaries rated excellent, very good or good
62%of summaries rated excellent outright

Developed alongside a Sheffield dental practice using real, anonymised call transcripts, and refined with forensic linguistic expertise from a postgraduate specialist at a leading UK university. The AI is tuned for how UK patients actually speak on the phone.

One80 Dental practice in Sheffield, with its practice sign listing specialist and general dental care
If you want to gain meaningful insight into your practice's call handling, strengthen team communication, streamline the management of enquiries, and ultimately enhance the level of service you deliver, this app is an invaluable tool. It is easy to use, with a clear dashboard. I would highly recommend it for any dental practice looking to elevate its service standards.
Laura Cook Practice Manager at One80 Dental, Sheffield
DentalDial.AI

Want to know more?

Book a free demo and we will show you DentalDial.AI running on real practice calls, with your questions answered by people who have supported dental practices for over two decades.